Front Office Manager

Описание

Мы большой Отель на Юге Москвы. Ищем в команду Руководителя Службы приема и размещения со свободным английским языком!!!

Front Office Manager is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards;
• Recruit, manage, train and develop the Front Office team on very high level;
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Comply with hotel security, fire regulations and all health and safety legislation

Requirements for the candidate:

• Previous experience as Front Office Manager in 4*/5* Hotel ;
• Fluent English;
• Willingness to work by youself at the counter with guests;
• High level of IT proficiency;
• Excellent leadership, interpersonal and communication skills;
• Accountable and resilient;
• Commitment to delivering a high level of customer service;
• Ability to work under pressure;
• Excellent grooming standards;
• Ability to work on your own and as part of a team.

We offer:

• Сompetitive salary, official, twice per month;
• Yearly bonuses;
• Сomfortable workplace
• Free meals;
• Car Parking;
• Voluntary health insurance;
• Great opportunities for training and development!