Support manager L2

Описание

We are looking for a Support Specialist L2. Responsibilities: Consulting partners in internal channels Debugging / integration of API Troubleshooting technical bugs Product performance monitoring via tools (Grafana, Kibana). Handling problem/bug reports Keeping our internal knowledge base up to date Incident reporting Provide the 2nd line of application technical support for the iGaming company Directly collaborate and integrate with the technology partners and customers Communicate internally with project management, development, QA and CSM teams Report bugs and improvements into product Expand company’s support knowledge base What experience and knowledge the candidate needs: Must-have: English level from B2. (strong written and spoken communication is a must) 1+ year experience in L2 / technical support role Experience supporting web-based applications Experience with logs analysis (Kibana, Grafana or similar tools) Understanding of REST API Basic SQL (MySQL or similar) Experience with Jira and Confluence Would be an advantage: Experience with cloud services Experience with B2B integrations or partner support Understanding of CRM / ERP / business applications Experience in writing technical documentation Familiarity with JSON and XML data formats MongoDB GitLab Postman Basic programming knowledge (Python or other languages) Soft skills: Strong analytical Troubleshooting and problem-solving Self-knowledged and open-minded What we offer: Fully remote work Work schedule: shifts: day/night 2/2 12hrs. Opportunity to work in an international iGaming company with potential for professional growth The company is actively expanding, giving you the opportunity to directly influence the performance and growth of the affiliate department