IT Support & Operations Lead / Senior System Administrator

Описание

VillaCarte Group is an international development group based in Phuket, operating across real estate, hospitality, and proptech. We are looking for a strong IT professional who will take ownership of office IT support and corporate service operations. Here you can find more information about our corporate culture and benefits: https://vcg-why-work-with-us.netlify.app/Location: Phuket, ThailandFormat: On-site, relocation requiredReports to: CIOResponsibilities— Own the IT Support function end to end and make sure every request is logged, resolved, or properly escalated— Set up and maintain a simple, clear support process with one request channel, defined priorities, and regular reporting on ticket volume, categories, and response times— Act as the technical lead for the IT Support specialist: set standards, review work, and serve as the escalation point for more complex issues— Stay hands-on and work on tickets yourself when the queue is busy— Own office IT infrastructure, including Windows/macOS devices, LAN/Wi-Fi, printers and peripherals, VPN access, and basic endpoint hygiene— Administer the company’s SaaS portfolio, including Google Workspace, ClickUp, Slack, Zoom, Dropbox, Cloudflare, Namecheap, Miro, Figma, QuickBooks, Adobe CC, VPN, and other services— Manage user access, provisioning and deprovisioning, and keep access rights aligned with current employees and responsibilities— Own subscriptions, billing, renewals, license usage, and seat counts— Maintain an up-to-date internal services inventory, including owners, costs, seats, and renewal dates— Act as the main point of contact for third-party vendors— Handle day-to-day Google Workspace and other service administration at the user, group, and access levelFirst 3 MonthsDuring the first three months, we expect you to:— Get familiar with the current IT landscape, equipment, infrastructure, and services— Understand the real support workload and key pain points— Identify what works well and what needs improvement— Build a clear improvement plan covering tools, processes, priorities, and support capacity— In parallel, take over SaaS administration, access management, billing, and license controlRequirements— 5+ years of experience in IT Support / System Administration— At least 2 years of experience being accountable for IT Support as a function, not only working as part of a support team— Strong hands-on troubleshooting skills across Windows/macOS, LAN/Wi-Fi, and office peripherals— Experience managing SaaS services from the operational side: user access, provisioning, billing, licenses, seats, and renewals— Comfortable working as a player-coach: able to lead and set standards, while still willing to handle tickets directly— English level B1+ due to the international team— Based in Phuket or ready to relocateNice to Have— Google Workspace administration experience— Basic Linux/server knowledge— Familiarity with AI tools such as ChatGPT, Claude, or n8n— Vendor negotiation experience— Experience in real estate, hospitality, proptech, or a fast-moving companyWhat We Offer— On-site role in Phuket within an international company— High level of ownership and autonomy— Opportunity to improve and shape IT Support processes, not just execute incoming requests— Direct interaction with the CIO— Collaboration with DevOps, Security, and Automation teams— Relocation support