Night Manager / Ночной менеджер отеля международной сети

Описание

Your duties will include:

• Organization and control operational hotel work of all departments at night time in accordance with brand standards

• To work closely with and inform the Front Office Manager of any unusual activities that occur daily
• Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office
• Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards
• To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
• To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
• To carry out all necessary operations when guests arrive and depart (check-in/ check-out)
• Respond to a wide range of guest requests and promote hotel facilities
• Manage invoicing payments and cash operations during the night shift
• Check the room report and keep housekeeping informed of any modifications

What profile are we looking for?

• High education
• Experience in FO department not less than 1-2 years
• Intermediate level of English
• Knowledge of specialized hotel programs
• Guest & Sales oriented and service minded
• Ability to listen and anticipate
• Diplomacy and self-control
• Well organized
• Smile!

We offer:

• Stable work in accordance with Russian Labor Code in an international company
• Regular reachable and distinct bonus policy
• Free meals in hotel cafeteria
• Medical insurance
• Opportunities for professional and career growth within Accor group of the hotels
• Loyalty Program for employees ALL Heartists , which offers discounts up to 40% on accommodation in all Accor hotels and group services (car-rental service, restaurants, SPA- centers, etc.).
• "Best employee" nomination

Hotel I bis Moscow Dynamo offers 317 rooms, 5 conference halls from 33 to 67 m2-, one restaurant with 180 seats, bar, free wifi and 24/7 service.