Customer Support Representative

Описание

Work Experience: 1 3 years
Employment Type: Full-time
Schedule: 2/2
Working Hours: 12

About the Company:
KALINKA ECOSYSTEM is an international group of companies with offices in various countries, providing a wide range of services in residential, commercial, and investment real estate.

Our offices are located in Russia, the UAE, Saudi Arabia, the United Kingdom, Turkey, Thailand, and Bali.

Over 26 years of operation, the Company has developed unique and effective tools that allow us to achieve outstanding results and increase business turnover. These include our own CRM system, digital products, sales channels, corporate culture, and of course, a team of professional Brokers.

Our mission is to create and share knowledge in real estate based on data-driven and digital solutions to enhance the quality of life for all our clients: brokers, sellers, investors, and buyers.

"With us, you are free and wealthy."

We invest in:

• Our own technologies increasing technological maturity.

• Expanding our geographic presence scaling a successful business model to new markets.

• Startups and innovative Protech products based on the understanding of the consumer journey map.

We work daily with buyers and sellers of luxury real estate. We know the entire client journey from the first contact to the completed transaction. The core principle guiding the Company impeccable quality of services provided.

We invite you to become part of our professional team!

Responsibilities:

• Active work with inbound leads from advertising channels (such as Facebook, Instagram, etc.).

• Outbound calls and communication via messengers/SMS with potential clients for initial qualification.

• Identifying live and interested leads ready for a conversation with a broker.

• Determining the client s needs and readiness to proceed with a transaction.

• Transferring qualified leads to brokers for further processing.

• Maintaining and updating client information in the CRM system.

• Handling incoming calls and routing them when necessary.

Requirements:

• Experience in a call center, phone sales, or as an operator is desirable.

• Fluent in Russian and English (both verbal and written mandatory).

• Clear, articulate speech and the ability to present information convincingly.

• Experience communicating with clients via phone and messengers.

• Confident PC skills, including CRM systems and Excel.

• Responsibility, communication skills, and a result-oriented mindset.

Conditions:

• Office address: Polyanka metro station.

• Work schedule: 2/2, from 9:30 to 21:30.

• Employment under the Russian Labor Code.

• Real career growth prospects in a leading luxury real estate company.

• Comfortable office environment.

• Friendly team.